Refund & Return Policy

At Souq Gifts, customer satisfaction is important to us. As our products are perishable and made-to-order, we follow a limited return policy.

Returns

We do not accept returns.

Replacements

We offer free replacement only if:

• The product is damaged upon delivery
• The wrong item was delivered

📌 You must contact us within 24 hours of delivery with photo proof.

Refunds

Refunds are only issued if:

• We are unable to fulfill your order
• A valid issue is confirmed and replacement is not possible

Approved refunds will be processed within 5–10 business days.

Contact for Issues

Email us at: requests@souqgifts.com

Legal Information:

Name: One Millennium LLC

Email: requests@souqgifts.com

Registered Address: 1209 MOUNTAIN ROAD PL NE STE 10461 ALBUQUERQUE, NM 87110