Refund & Return Policy

At Souq Gifts, customer satisfaction is important to us. As our products are perishable and made-to-order, we follow a limited return policy.

Returns

We do not accept returns.

Replacements

We offer free replacement only if:

• The product is damaged upon delivery
• The wrong item was delivered

📌 You must contact us within 24 hours of delivery with photo proof.

Refunds

Refunds are only issued if:

• We are unable to fulfill your order
• A valid issue is confirmed and replacement is not possible

Approved refunds will be processed within 5–10 business days.

Contact for Issues

Email us at: requests@souqgifts.com

Legal Information:
Trade Name: ThinkNest LLC
Brand Name: Souq Gifts
Email: requests@souqgifts.com
Registered Address: 30 N Gould St Ste 45005, Sheridan WY 82801, United States